Claims Assistance.


We assist and guide you, as the insured party (or policy holder), to A FAIR SETTLEMENT OF YOUR INSURANCE CLAIM. We act ON YOUR BEHALF to PROTECT YOUR INTERESTS and not that of your insurer. Our services, when required, are also available to YOUR brokers, accountant and/or your legal adviser. If they are not aware of the services we provide please make them aware thereof.

It is a shocking fact that only 2% of individuals in South Africa appoint a Professional Insurance Claim Assessor to assist them when they submit a claim to an insurance company. On this basis, 98% basically say to the insurance company ”You appoint the assessor – I’m okay with that”.   

This is ridiculous. It is like saying to your soon to be ex-wife’s divorce attorney, "Will you handle the settlement – I’m not going to appoint my own attorney - I will trust your judgement."  What do you think is most likely to happen? Don’t answer the question…I’m sure you know.

It is the same with an insurance claim – especially a big claim. You need someone like us to help you. My name is Ben Groenewald and I am a professional Insurance Claims Assessor with 55+ years of practical experience. I have excellent knowledge of the insurance industry and qualifications of the highest standard. I am ready to assist you with your insurance claims and I will assure that you receive every single cent from your insurer that is rightfully yours. If you are also employing admin personnel that you would like to have trained to correctly, and effectively, handle your claims I will gladly provide the necessary training.

Here is how it works:


As soon as you suffer any loss or damage, or are being held responsible for loss or damage suffered by others, immediately contact Ben by telephone on 0832665494 to ensure that you obtain the necessary guidance to follow correct claims procedure from the very outset.  This initial guidance will gladly be provided to you without any charge therefore and is essential to ensuring that you will benefit from the the best possible outcome.

Until such time as you have carried out this ESSENTIAL, FIRST and FOREMOST requirement ENSURE that you do not discuss the loss circumstances with anyone, provide any written statement to anyone or take any action or make any admission that may be interpreted as having been an admission of blame or guilt on your part.  

If, and once I have given you the green light - I will assist you and we will get the ball rolling. We will then be exclusively at your service and can then work out the rest of the details and agree the basis of payment for the fees that will become payable for the services that will be provided.


  1. Assisting you in understanding the small print, conditions, exclusions, endorsements and  warranties that are applicable to the cover provided to you, ensuring that you are clear from the very outset of the claim process on what your fair and realistic entitlement is in terms of the actual cover provided.

  2. Ensuring that the correct claims procedure is being followed from day one ensuring that your insurance Company cannot penalize you in any way on the grounds of non-compliance with THEIR requirements.

  3. Assisting you with the correct initial notification of loss to your Insurer and completion of documentation relating thereto.

  4. Assisting and guiding you in the presentation of required proof of loss.

  5. Assisting and guiding you in the formulation of your claim, the submission thereof to your insurers and in claim settlement negotiations with your insurers and their appointed loss assessors.

  6. Where applicable to investigate possible alternative recovery rights for your loss against brokers and or any other third parties and obtain affidavits from witnesses to support your recovery rights and the quantum thereof.

  7. If, and when required, to assist in communication with the Short Term Insurance Ombudsman.

  8. As and when required to conduct investigation into road accidents and personal injury  matters.

  9. If, and when required, conducting a risk inspection service. 

Before reading any further take note of the fact, which many policy holders do not seem to realize. When an insurer rejects your claim it need not be the end of the road. There could be alternative sources for the recovery of your loss e.g. your broker may have acted in an unprofessional way. Do you really believe that he or she will disclose to you any negligence on their part resulting in the rejection of your claim by your insurer? Do you really believe that assessors appointed by an insurance company to deal with your claim are as impartial as they profess to be? Ask Yourself: Who pays them for their services? So whose interests are they likely to protect? Most unlikely that it will be yours

Think again! Do not just throw in the towel. You may not have to be the loser! Make sure that every possibility of recovery of your loss is being explored. It could mean the difference between getting your insurance claim paid or getting it rejected. 

First contact and advice from us is free.

You have nothing to loose so what are you waiting for ...... CALL US TODAY and ensure that you stay on the right track!

We provide HELP and/or How to information on all Household (Domestic) and Business (Commercial) Insurance Claims.

We provide an independent and comprehensive short term insurance claims assistance service to all short term insurance policy holders and their advisers. This service applies to both personal and commercial short term insurance portfolios. We assist YOU, as a claimant, to ensure that YOU receive a fair and equitable settlement of YOUR submitted insurance claims.

Sure, if you fully understand the procedure, have sufficient insurance knowledge, lots of patience and don't mind waiting, you can choose to opt for the free service of the Ombudsman for Short Term Insurance and/or the Fais Ombudsman. Its your choice but we know what we can do for you! We stand independent of any Insurer, Broker or Short Term Insurance watchdog. Our services are available exclusively to YOU, the Policy Holder. We serve only YOUR interest.

We leave no stone unturned and will investigate all possible sources for the recovery of your loss whether this be from your insurer, your broker having acted unprofessionally or from any other responsible third party. We have the knowledge and practical experience that is vital and essential to ensure a successful and equitable conclusion of all insurance claims.

WARNING: Whatever you do don't wait until its to late. Ensure that you obtain independent expert assistance  immediately after the occurrence of a loss. It is of vital importance that you obtain expert assistance immediately when a possible claim occurs and to do so BEFORE discussing it with ANYONE!.  All it takes is an immediate telephone call to us, a call that could save you thousands of Rand. We consider this requirement of such importance that we seldom consider providing assistance if it has not been complied with. The reason is that failure to comply with terms and conditions contained in insurance policies, most of which policy holders seldom understand, or which was never explained to them, is often a major contributory cause to a claim turning "sour". With our early assistance via telephone this can be avoided. MAKE SURE YOU ARE ON THE RIGHT TRACK RIGHT FROM THE START!

Independent claims assistance services have been available to policy holders in the USA, UK and European countries for many years. Known there as Public Loss Adjusting or services, it has come to be considered by policy holders in these countries to be a vital and essential service, a service that ensures the maximum recovery of a loss suffered.  

Call Ben Groenewald, A.C.I.I on 083 266 5494.

Fax: 086 652 0271


Beware Of Paperless Insurance!

Here is a typical example of what you can expect if you fall for the wonderful BONUS OFFERS and all the amazing and fantastic services that these so-called paperless insurers are offering  the innocent insuring public who they know are not trained to see through misleading schemes.


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IMPORTANT NOTE:   To obtain a copy of the publication "The Instant Guide to Short Term Insurance" written and published by Ben Groenewald A.C.I.I at only R50,00 send an email to ben@cscape with your subject as "Instant Guide" or SMS to 0832665494 providing your email address and requesting the "Instant Guide". Upon receipt of your email or SMS you will be contacted and advised of the payment procedure and link for direct downloading. 

This publication is an essential and useful tool to all short term insurance policy holders, students of insurance and new entrants to the insurance industry. It also includes handy annexures covering the following important portfolio management tools:

1. An explanation of common insurance terminology.
2. A check-list for arranging short term insurance.
3. A check-list for handling short term insurance claims.
4. A portfolio control check-list.
5. Important links and contact information.  

Call Ben Groenewald, A.C.I.I on 083 266 5494.

Fax: 086 652 0271


Ben Groenewald